This policy explains what cookies we place, why we use them, and how you can manage your preferences.
Cookies are small text files that a website stores on your device (computer, tablet, or mobile phone) when you visit. They allow the website to remember your actions and preferences over a period of time — such as staying logged in — so you don't have to re-enter information every time you visit. Cookies are also used to understand how visitors interact with a site and to measure the effectiveness of marketing campaigns.
In addition to cookies, we may use similar technologies such as web beacons, pixel tags, and local storage. This policy covers all such technologies collectively.
These cookies are strictly necessary for the Service to function. They enable core features like user authentication, CSRF protection, and session management. Without these cookies, the Service cannot be provided. You cannot opt out of essential cookies while using the Service.
We use analytics cookies to understand how visitors use the Service — which pages are most popular, how long users spend on each page, and where they navigate from. This data is aggregated and anonymous. We use Google Analytics for this purpose.
Functional cookies allow us to remember choices you make (such as your preferred language, dashboard layout, or notification settings) and provide enhanced, personalized features. They may also be used to provide services you have requested, such as live chat support via Intercom.
With your consent, we place marketing cookies to track your visits across websites, understand your interests, and show you relevant Seraph advertisements on third-party platforms. These cookies are set by advertising partners such as LinkedIn and Google Ads. You can opt out of marketing cookies without affecting your ability to use the core Service.
| Name | Type | Purpose | Duration |
|---|---|---|---|
seraph_session |
Essential | Maintains your authenticated session so you remain logged in between page loads | 30 days (or until logout) |
seraph_csrf |
Essential | CSRF token used to protect form submissions and API calls from cross-site request forgery attacks | Session |
_ga |
Analytics | Google Analytics — distinguishes unique users by assigning a randomly generated client ID. Used to calculate session counts and behavioral metrics. | 2 years |
_ga_XXXXXXXX |
Analytics | Google Analytics 4 — persists session state for the GA4 measurement ID associated with this property | 2 years |
intercom-id-* |
Functional | Intercom — identifies returning visitors to maintain chat history and support conversation context across sessions | 9 months |
seraph_prefs |
Functional | Stores your dashboard layout preferences, notification settings, and cookie consent choices | 1 year |
You can control cookies in several ways:
Some cookies on the Service are set by third-party services we integrate with. These third parties have their own privacy and cookie policies which we encourage you to review:
We do not control the cookies set by these third parties and are not responsible for their content or privacy practices.
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, legal requirements, or improvements to our consent management. We will update the "Last updated" date at the top of this page whenever we make changes. For significant changes, we will notify you through the Service or by email.
If you have questions about our use of cookies or this policy, please contact us at privacy@seraph.ai or through our contact form.